# Support

### In-app chat (preferred)

When you are using Brainboard, you can reach out to us in real time by clicking on the button `Help` in the top right corner, then click on `Ask us anything`. One of our team members will reply to answer your questions or help you on any technical topic.

![Ask us anything](/files/Olr1RUTnBYL85D6I2hiL)

### Email

If you prefer emails (asynchronous communication), you can reach out to our technical team at `support@brainboard.co`. The team will do its best to get back to you as soon as possible.

### Access our security reports

To request access to our security reports like SOC 2 Type II, use this [portal](https://security.brainboard.co).

Your account manager or sales representative will approve your request. Otherwise, the team will reach out to you before approval.

### Report security issues

To report a security issue, reach out to our security team at `security@brainboard.co`.

### Request a feature

To request a new feature or see what the community have requested, check our [public roadmap](https://roadmap.brainboard.co/boards/feature-requests).

### Request a demo

To request a demo of Brainboard, reach out to our sales team at `sales@brainboard.co` .


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.brainboard.co/help-and-faq/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.