> For the complete documentation index, see [llms.txt](https://docs.brainboard.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.brainboard.co/help-and-faq/enterprise-customers/support-vs-professional-services.md).

# Support vs Professional Services

### Definition of Support

It is an ongoing service included with your subscription that provides technical assistance, troubleshooting, and guidance to help you resolve issues and use the software's existing features effectively.

{% hint style="success" %}
It follows predefined service level agreements (SLAs) with set response times.
{% endhint %}

{% hint style="info" icon="rectangle-list" %}
**Examples:**

* You need help troubleshooting an issue (bug, deployment, or misconfiguration).
* You have questions about how a feature works.
* Something is broken or not performing as expected.
* You need guidance on best practices within the existing setup.
  {% endhint %}

### Definition of Professional Services

Professional services are specialized, sometimes project-based consulting and/or implementation services.

**When do you need a professional service?**

* You have a new or existing project and want consulting to know how to do it, what the best practices are, and/or you want Brainboard’s team to help you build it.
* You're migrating to <mark style="color:$primary;">**Brainboard**</mark>.
* Strategic guidance on how to get more value out of the platform.
* You need training for your team after the onboarding
* You want to optimize or redesign your architectures

{% hint style="info" %}
If you need **Professional Services**, reach out to the sales team at <mark style="color:$primary;">**`sales@brainboard.co`**</mark>.
{% endhint %}

### **Key distinction**

**Support** is related to the product (<mark style="color:$primary;">**Brainboard**</mark>) and helps you maintain and use what you have, while **Professional Services** are related to <mark style="color:blue;">**your needs**</mark>, to help you implement your projects or optimize existing ones.