# Support vs Professional Services ### Definition of Support It is an ongoing service included with your subscription that provides technical assistance, troubleshooting, and guidance to help you resolve issues and use the software's existing features effectively. It follows predefined service level agreements (SLAs) with set response times. **Examples:** * You need help troubleshooting an issue (bug, deployment, or misconfiguration) * You have questions about how a feature works * Something is broken or not performing as expected * You need guidance on best practices within existing setup ### Definition of Professional Services Are specialized, sometimes project-based consulting and/or implementation services. When you need it? * You have a new or existing project and want consulting to know how to do it, what are the best practices and/or you want Brainboard’s team to help you build it. * You're migrating to Brainboard * Strategic guidance on how to get more value out of the platform. * You need training for your team after the onboarding * You want to optimize or redesign your architectures {% hint style="info" %} If you need Professional Services reach out to the sales team: `sales@brainboard.co`. {% endhint %} ### **Key distinction** **Support** is related to the product (Brainboard) and helps you maintain and use what you have, while **Professional Services** are related to your needs, to help you implement your projects or optimize existing ones. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.brainboard.co/help-and-faq/enterprise-customers/support-vs-professional-services.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.